Last Updated: September 30th, 2024
1. Overview
At Predictive Press, owned by Trading Logic/MicroQuant, LLC (“Predictive Press,” “we,” “us,” or “our”), we are committed to providing our customers with high-quality services and products. This Product Fulfillment Policy outlines our processes and policies regarding the delivery of our products, and our refund and exchange procedures after the guarantee period.
2. Delivery of Products and Services
- Digital Products: Upon successful purchase, digital products such as e-books, reports, newsletters, and online courses will be delivered electronically to the email address associated with your User Account or made accessible through our online Platforms.
- Physical Products: If you purchase any physical products, they will be shipped to the mailing address you provide at the time of purchase. Shipping times may vary depending on your location, but we strive to deliver all physical products within [specified time frame, e.g., 7-10 business days].
- Access to Premium Services: Subscriptions to Premium Services will be activated upon confirmation of payment. You will receive instructions on how to access these services via email or through your User Account dashboard.
3. Our Two Most Popular Products, TradeSmart, and ThePrediction have a special 60-Day Money-Back Guarantee for those products:
We stand behind the quality of our products and services. If you are not completely satisfied with your purchase, you may take advantage of our 60-day, no-questions-asked, full money-back guarantee.
- Eligibility: This guarantee applies to new subscriptions and purchases of TradeSmart and ThePrediction.
- Time Frame: To be eligible for a full refund, you must request the refund within sixty (60) days from the date of your initial purchase.
- How to Request a Refund:
- Email: Send a refund request to support@predictivepress.com with your name, account details, and order information.
- Phone: Call our Customer Service Department at (407) 232-7687 Monday through Friday between 9:00 a.m. and 5:00 p.m. ET.
- Refund Process: Once we receive your refund request, we will process it within seven to fourteen (7-14) business days. Refunds will be issued to the original payment method used at the time of purchase.
4. Post 60-Day Refund and Exchange Policy for TradeSmart
After the 60-day money-back guarantee period has expired, we understand that circumstances may arise that warrant a refund or exchange. Refunds for TradeSmart after this period will be provided are not typically supported without just cause and are subject to review on a case-by-case basis.
- Just Cause Criteria: Just cause may include, but is not limited to:
- Non-delivery of the product or service.
- Significant defects or errors in the product.
- Misrepresentation of the product or service features.
- Refund Options:
- Pro-rated Refund: If approved after 60 days you may be eligible for a pro-rated refund based on the remaining portion of your subscription or product usage.
- Store Credit: Alternatively, we may offer store credit equal to the value of the unused portion of your purchase, which can be applied toward other products or services offered by Predictive Press.
- How to Request a Post 60-Day Refund or Exchange:
- Email: Contact us at support@predictivepress.com with a detailed explanation of your situation, including any relevant order numbers and account information.
- Phone: Call our Customer Service Department at (407) 232-7687 Monday through Friday between 9:00 a.m. and 5:00 p.m. ET.
- Review Process: Our team will review your request and may reach out for additional information. Decisions regarding refunds or exchanges after the 60-day period are at the sole discretion of Predictive Press.
- Processing Time: Approved refunds or exchanges will be processed within seven to fourteen (7-14) business days from the date of approval.
5. General Conditions
- Non-Transferable: Refunds and store credits are non-transferable and can only be used by the original purchaser.
- Exclusions: This policy does not apply to products or services purchased through third-party vendors or affiliates. Please refer to their respective policies for more information.
- Changes to Policy: We reserve the right to modify this Product Fulfillment Policy at any time. Changes will be effective immediately upon posting the updated policy on our Platforms.
6. Contact Information
If you have any questions or need assistance regarding our Product Fulfillment Policy, please contact us:
Predictive Press
Owned by Trading Logic/MicroQuant, LLC
3505 Lake Lynda Drive
Orlando, FL 32817
Email: support@predictivepress.com
Customer Service Phone: (407) 232-7687
7. Acknowledgment
By making a purchase with Predictive Press, you acknowledge that you have read, understood, and agree to be bound by this Product Fulfillment Policy as well as our Terms of Use and Privacy Policy.
Note: This Product Fulfillment Policy is intended to provide clarity on our processes and to ensure customer satisfaction. Please review it carefully and feel free to reach out to us with any questions or concerns.
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